These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and the Company (“the Company”, “we”, “us”, or “our”), governing your access to and use of the gym management platform, including all associated web applications, APIs, and related services (collectively, the “Platform”). These Terms apply to all users including gym owners, administrators, trainers, and gym members.
Acceptance of Terms
Agreement to be bound
By registering an account, accessing, or using the platform in any capacity — as a gym owner, administrator, trainer, or gym member — you agree to be legally bound by these Terms of Service. If you are accepting on behalf of a business entity, you represent that you have the legal authority to bind that entity.
Minimum age
You must be at least 18 years of age to register an account on the platform. If you are under 18, you may only use the platform through a gym member portal where your gym owner holds the primary account and has obtained appropriate parental consent.
Changes to these terms
We reserve the right to modify these Terms at any time. Material changes will be communicated to registered account holders via email at least 14 days before taking effect. Continued use of the platform after the effective date constitutes acceptance. If you do not agree to revised Terms, you must stop using the platform and may request account deletion.
Description of Services
What the platform provides
The platform is a multi-tenant Software-as-a-Service (SaaS) gym management solution that provides gym owners with isolated digital workspaces for member management, subscription tracking, trainer assignment, payment logging, and analytics. Each gym's data is logically separated and inaccessible to other gym operators on the platform.
Member portals
Gym members access a read-only client portal scoped to their enrolled gym. Members can view their subscription plan, renewal date, assigned trainer, and any progress or class information their gym operator has configured. Members do not have administrative access.
Service availability
We target 99.9% platform uptime and operate on infrastructure designed for high availability. Scheduled maintenance windows will be communicated in advance where possible. We are not liable for losses arising from unplanned downtime, data access delays, or third-party infrastructure failures outside our reasonable control.
Platform modifications
We continuously develop the platform. We may add, modify, or discontinue features at any time. Where a feature critical to your paid subscription is permanently discontinued, we will provide reasonable notice and a pro-rated credit or refund at our discretion.
Accounts and Registration
Account accuracy
You agree to provide accurate, current, and complete information when registering and to keep your account information updated. Providing false identity information, impersonating another person or organisation, or registering multiple accounts for the purpose of circumventing platform restrictions are grounds for immediate account termination.
Account security
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must immediately notify us of any suspected unauthorised access or security breach. We are not liable for losses resulting from unauthorised account access caused by your failure to secure your credentials.
Gym owner responsibility
Gym owners bear full responsibility for all data entered into their workspace, including member records, payment logs, and trainer assignments. Gym owners are the data controllers for their members' personal information and must comply with applicable Nigerian data protection law (NDPA 2023) when collecting and submitting member data to the platform.
Subscriptions and Payment
Platform subscription plans
Access to certain platform features is gated behind a paid subscription plan. Plan pricing, features, and billing cycles are published on the platform pricing page and are subject to change with notice as described in these Terms. Your current plan and price are shown in your account settings.
Billing
Subscription fees are billed in Nigerian Naira (₦) on a monthly basis unless an alternative billing cycle is agreed in writing. Fees are due at the start of each billing period. Access to paid features may be suspended if payment is not received within 7 days of the due date.
Free trial
New gym accounts may be eligible for a free trial period as communicated at registration. At the end of the trial, your account will move to a restricted state unless you select a paid plan. We will send reminder communications before your trial expires. Trial accounts do not require payment information upfront.
Refunds
Subscription fees are generally non-refundable except where required by applicable Nigerian consumer protection law or where we have materially failed to deliver the contracted service. Refund requests may be submitted to our support email within 7 days of the relevant billing event and will be reviewed on a case-by-case basis.
Suspension for non-payment
Accounts with outstanding fees may be suspended. During suspension, gym owners lose access to management features but member data is retained. Data is permanently deleted 90 days after account suspension if payment is not received and no deletion request is made. You will receive at least two email notices before data deletion occurs.
Acceptable Use
Permitted use
You may use the platform solely for the legitimate management of a physical fitness or gym business and its registered members. The platform is intended for lawful commercial gym operations in Nigeria and is not licensed for use as a general-purpose CRM, healthcare records system, or non-fitness business management tool.
Prohibited conduct
You must not: (a) use the platform to store, transmit, or process data for which you do not have lawful authority; (b) attempt to access another gym's data or any part of the platform you are not authorised to access; (c) reverse-engineer, decompile, or extract the platform's source code; (d) use automated bots or scripts to scrape, bulk-export, or stress-test the platform; (e) upload malicious code, malware, or content designed to disrupt platform operation; (f) use the platform for any unlawful purpose or in violation of any applicable Nigerian law.
Content standards
Any content you submit to the platform — including gym names, member records, plan descriptions, and communications — must be accurate, lawful, and not offensive, defamatory, or in violation of any third party's rights. We reserve the right to remove content that violates these standards without notice.
Enforcement
Violation of this acceptable use policy may result in immediate account suspension or termination at our sole discretion, without refund of prepaid fees. We may also report violations to relevant law enforcement or regulatory authorities where legally appropriate.
Data Ownership and Licence
Your data remains yours
You retain full ownership of all data you submit to the platform, including gym information, member records, payment data, and any other content you create within your workspace. We do not claim any ownership rights over your data.
Licence to us
By submitting data to the platform, you grant us a limited, non-exclusive, royalty-free licence to host, store, process, back up, and display your data solely for the purpose of providing and improving the platform services to you. This licence terminates when your account is deleted and your data is purged.
Aggregated analytics
We may derive and use anonymised, aggregated statistical insights from usage data across the platform (e.g. total number of gyms, average member count) for product improvement, marketing, and reporting purposes. Such aggregated data does not identify any individual user or gym.
Intellectual Property
Platform ownership
The platform, including its code, design, interface, logos, trademarks, documentation, and all original content created by us, is owned by the Company and protected under applicable Nigerian and international intellectual property law. Nothing in these Terms grants you any rights in the platform beyond the limited licence to use it as described herein.
Feedback
If you provide feedback, suggestions, or ideas about the platform, you grant us a perpetual, irrevocable, royalty-free licence to use and incorporate such feedback without compensation or attribution to you.
Limitation of Liability
Disclaimer of warranties
The platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the platform will be error-free, uninterrupted, or free of harmful components.
Limitation of damages
To the maximum extent permitted by applicable Nigerian law, our total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the platform shall not exceed the total fees paid by you in the 3 months immediately preceding the event giving rise to the claim.
Excluded losses
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, or cost of substitute services, even if we have been advised of the possibility of such damages.
Indemnification
Your obligation to indemnify
You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the platform in violation of these Terms; (b) your violation of any applicable law or third-party right; (c) your submission of inaccurate, unlawful, or unauthorised data; or (d) any dispute between you and a gym member or trainer arising from your gym operations.
Termination
Termination by you
You may terminate your account at any time by contacting us via the support email or using the account deletion option in your settings. Termination takes effect within 30 days of a confirmed request. Prepaid fees are not refundable upon voluntary termination unless otherwise required by law.
Termination by us
We may suspend or terminate your account immediately and without notice if we determine, at our sole discretion, that you have materially breached these Terms, violated applicable law, engaged in fraudulent activity, or if your account poses a security risk to the platform or other users.
Effect of termination
Upon termination, your licence to use the platform immediately ceases. Your data will be retained for 90 days following termination to allow export, after which it will be permanently deleted. Sections relating to intellectual property, indemnification, limitation of liability, and dispute resolution survive termination.
Governing Law and Disputes
Governing law
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles. The Consumer Protection Council Act, the Nigeria Data Protection Act 2023, and other applicable Nigerian statutes shall apply where relevant.
Dispute resolution
In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to mediation administered by a mutually agreed mediator in Lagos, Nigeria, before resorting to litigation.
Jurisdiction
For any disputes that proceed to litigation, you irrevocably submit to the exclusive jurisdiction of the courts of Lagos State, Federal Republic of Nigeria.
General Provisions
Entire agreement
These Terms, together with the Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and the Company regarding the platform and supersede all prior agreements, representations, and understandings.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Force majeure
We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, government actions, internet infrastructure failures, power outages, civil unrest, or pandemic-related disruptions.
Questions About These Terms
If you have questions about these Terms or need clarification on any provision, please contact us. For urgent legal matters, please mark your subject line accordingly.
Also review
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